Are you aware that in today's economic climate that nearly 63% of your customer's would prefer to pick up the phone when they have a query about a product and that nearly 92% of shoppers will window shop first before committing to purchase a specific item above fifteen dollars?

So what are the winning factors to ensure that your window shopper spends their hard earned cash in your store and on your products? It is so simple, provide excellent customer service and have a sound knowledge of your products.

It's easy. Increase your client base and maximize business profits.

• Do you want to find out how your front line staff are 'really' performing?
• Do you want to find out how you rate against your competitors?
• Do your staff have and display a great attitude?
• Do they build rapport and show genuine interest in their customer's?
• Do they approach their customer's in a proactive manner?
• Do they ask for the business on each and every occasion?

By obtaining our services, we will provide you with a qualitative and quantitative report which is extremely detailed and easy to read, provide numerical ratings, individually and comparatively statistics, provide specific written comments of concern or praise, provide graphs and plot out key sales areas and finally tailor each mystery shop to your specific needs and requirements.

We will also identify individual development needs in an objective manner and provide positive solutions which will improve the staff member's performance, which in turn increases profit for your business. This service is known as Performance Management.