We have professional mystery callers spread throughout the metropolitan districts with digital recording equipment, so we can provide highly accurate reports. We have a large database of mystery shoppers so we can match mystery shoppers to your typical customer profile in any location or business.

We use mystery shopping as the basis for Continuous Improvement Programmes and Staff Performance Management, so we don't just tell you what needs fixing, we provide you with a programme which will change staff behaviour and fix the issues we highlighted.

So what are the winning factors to ensure that your window shopper spends their hard earned cash in your store and on your products? It is so simple, provide excellent customer service and have a sound knowledge of your products. It's easy. Increase your client base and maximise business profits.

• Do you want to find out how your front line staff are 'really' performing?
• Do you want to find out how you rate against your competitors?
• Do your staff have and display a great attitude?
• Do they build rapport and show genuine interest in their customer's?
• Do they approach their customer's in a proactive manner?
• Do they ask for the business on each and every occasion?

By obtaining our services, we will provide you with:

• We provide reports and statistics to enable you to track customer service performance.
• We help you to look at your business through the eyes of your customers.
• We help you ensure your staff are giving a consistent level of customer service.
• We help you spot any employees who may be driving your customers away.
• We confirm whether your staff are promoting those services and products they have been instructed to promote.
• We benchmark your service against that offered by your competitors.