1.1 When using Resume Design, the client acknowledges that the fees are for personalised services only and as such are not refundable.

1.1(a) Resume Design contracts out to various registered businesses trading under various names and as such these services that you receive from these contractors are still part of Resume Design and therefore all Terms and Conditions listed here still apply.

1.2 The Fair Trading Act and the Trade Practices Act requires Resume Design to acknowledge your request to acquire a service and as such a member of Resume Design will assist you in making a decision on a product that best suits your needs and meets your budget, though the buyer / client must chose carefully as choosing the wrong product does not make you eligible for a refund.

1.3 In the case that you are obtaining the service through the web-site and use the E-Resume or E-mail services, Section 1.2 will not apply and therefore you are agreeing to the product description and pricing which is listed on the web-site.

1.4 Payments for services will only be accepted by PayPal, Credit Card, On-line Banking, Internet Transfers, Money Orders, Personal or Business Cheques (Conditions apply for cheques).

1.5 Clients must be aware that full payment must be paid prior to the draft copy being compiled. If you are forwarding information via e-mail, standard mail or E-Resume, be aware that the Executive Client Managers will not begin working on the draft copy or issue a draft copy to the client until payment is received in full.

1.6 The client is aware that if they do not respond within 3 days of the draft copy being e-mailed to the clients nominated e-mail address, Resume Design will assume that the client is satisfied with the draft copy which has been e-mailed and will commence the final stages of the Resume process, which is printing and delivery of the original copies.

1.7 Resume Design will only send one e-mail that includes the Draft Copy, unless the client advises that they have not received the draft copy or the client responds and requests changes to be made. All clients e-mails are marked confidential and high priority with a read receipt request.

1.8 All Resumes which are designed by the Executive Client Managers will never be perfect the first time, which is why we call it the Draft Copy. Draft Copies will on occasions have incorrectly spelt words, grammatical errors and information that is interpreted incorrectly and written in a particular format, hence why we ask all clients to peruse the Draft Copy before approving it.

1.9 Resume Design will not be held responsible for any type of delays such as Australia Post or Courier delays, or any other unforeseen incidents, such as power strikes, mailing strikes, network or system errors or any other acts of god.

1.10 Resume Design is not liable for any legal or civil action by any client or family member if they are dissatisfied with the Resume or Service at any stage of the process.

1.11 In the case that the client disregards Section 1.10, the client is aware that we will automatically commence an Internal Investigation made by any Resume Design Employee or Executive Client Manager, which will incur a standard Hourly Administration / Research Fee of $65.00 Per Hour, charged to the client, irrelevant of the outcome.

1.12 By disregarding Section 1.10, you the client will be invoiced at the end of the Internal Investigation, which is payable within 7 working days of issue by payment methods indicated in Section 1.4.

1.13 Each client's success story is based on their life experience and personal actions on the day. That is why Resume Design does not guarantee clients that they will be successful with acquiring a job interview or job with any organisation they are applying for.

1.14 Clients of Resume Design are permitted to copy or send their Resume to any future employer once the original copy leaves Resume Design, as it becomes the client's property and responsibility.

1.15 Resume Design acts in Good Faith and is not responsible if the information received is incorrect, misinterpreted or has been fabricated to ensure employment with an organisation. The responsibility lies solely with the client. In the case the client disagrees with this section, refer to Section 1.10.

1.16 Resume Design will take no responsibility for any document or completed Resume once we have posted the item through Australia Post to the client's nominated address. Any queries in relation to this please refer to Section 1.9.

1.17 In the case original documents (namely the package) does not arrive at the nominated premises, you are aware that the items will be sent again at your expense, plus an administration fee of $15.00. All terms and conditions apply to payments of product, please refer to Section 1.4 and Section 1.5.

1.18 Section 1.17 is reiterated in this section due to items which go missing through Australia Post. In the case that documents do go astray; the client must be fully aware that further copies will be at your own cost of $15.00 (Printing Costs), which is required up front before Resume Design will post the documents.

1.19 Resume Design will not provide technical support to clients who receive Resumes through e-mail, MS Word or Floppy Disc / CD. On request, documents can be sent in PDF Format.

1.20 By reading these Terms and Conditions, you the client have accepted all Terms and Conditions and will pay the set amount/s for the service/s prior to obtaining the product through any of the nominated payment options available in Section 1.4.

1.21 Failure to pay Resume Design via the options available will result in the delay of your Resume being drafted and forwarded to you.

1.22 Where Resume Design Employees are required to follow up on payments, information or any other administrative or operational inquiry, a fee of $15.00 will be charged to you, the client.

1.23 By failing to respond to requests such as voice messages, e-mails, text messages, answering machine messages, letters, facsimiles, verbal messages to other parties for further information, you are aware that you have agreed to these Terms and Conditions, so you the client will be invoiced for any further time taken to prepare or collate your Resume, which is payable within 7 working days of issue by payment methods indicated in Section 1.4.

1.24 By returning this Client Information Form (with or without the Terms and Conditions attached) you the client have entered into an agreement with Resume Design to receive a service and that you agree to follow all of the Terms and Conditions set out and pay any administration fee which arises in these Terms and Conditions.

1.25 By returning this Client Information Form (with or without the Terms and Conditions attached) you are aware that you can not invoice Resume Design or their staff for any inconvenience caused, such as delays, errors in documentation or missed appointments.

1.26 Resume Design will charge a $25.00 Missed Appointment Fee unless you the client contact Resume Design or their nominated contractor on the day of the appointment. A Late Appointment Fee of $10.00 applies if the client is later than 30 minutes after their appointment time. Missed Appointment Fees and Late Appointment Fees will NOT BE charged if the client contacts Resume Design via Telephone (must leave a message), Text Message or E-mail.

1.27 The customer must be fully aware that it is your sole responsibility to read all of the Terms and Conditions and therefore liable under all sections. Mistake of Fact or Ignorance of the Terms and Conditions is not a defense and as such the nominated penalties still apply.

1.28 In the case that the Terms and Conditions are not issued to you. The Terms and Conditions are accessible on the Resume Design Web Page at all times and therefore the responsibility lies with you the client to become familiar with the Terms and Conditions.

1.29 You are aware that by engaging into a service with Resume Design, you are giving permission for Resume Design to release your personal information under the Privacy Act to any external agency, State or Federal Government organisation as pleased. Resume Design saves information received or retrieved from clients in their database and does not delete it under any circumstances.

1.30 In the case that you receive this document via e-mail, this document becomes electronic and therefore becomes an electronic signature document. Once you receive the Client Information Form with the Terms and Conditions attached from Resume Design and forward the Client Information Form (with or without the terms and conditions attached) back via e-mail, fax, mail or hand delivered, means that you have read and agreed to the Terms and Conditions and accept the Terms and Conditions. Refer Section 1.24.

1.31 Our Hours of operation is 9.00am to 5.00pm, Monday to Friday. After this time, all messages will go through to a voice mail telephone system, which may be reviewed outside these hours. However, on request by the client, we can service you outside these hours but will be charged an extra fee of $25.00 for members of Resume Design working past 5.30pm or on weekends or public holidays.

1.32 Resume Design members may work outside these hours at their own discretion. Times quoted outside normal working hours may change at the managers discretion or convenience.

1.33 The client is made aware that we are governed by the Fair Trading Act and Trade Practices Act and therefore ask all clients to choose their product carefully, as there is a no refund policy in place.

1.33(a) If you have any queries what so ever, please contact the Department of Consumer Employment Protection in Perth on their enquiries line which is 9282-0777.

1.34 The client is also made aware that if at a later date or once the draft copy has been issued to the client, the client can not demand a refund for the quality of work, service provided or have a change of mind by canceling the service or approaching another organisation to create a Resume once Resume Design has begun or created a Resume for them. Refer Section 1.10 and Section 1.11.

1.35 In relation to draft copies. Resume Design will only forward a maximum of one draft copy to the client. It is up to the client to take the time and carefully read the draft copy. Resume Design does not accept draft copies being returned on multiple occasions if the client keeps changing the text or changing their mind on the contents.

1.36 In the case that the client is not satisfied with the design of the draft Resume, Resume Design acts under the Fair Trading Act and Trade Practices Act and will make any changes to the contents or design to ensure that the client is satisfied with the second and final draft copy.

1.37 If the client is still not satisfied with the final copy and the client and Resume Design have exhausted all avenues to resolve the issue, Resume Design will follow the Resume Design Customer Complaints Policy and Procedures (Customer Policy). This form is available to peruse on-line.

1.37(a) Resume Design will also conduct an Internal Investigation (Refer Section 1.11) and further more liaise with the Department of Consumer Employment Protection to remedy the matter.

1.38 The client is aware that prices, conditions, packages are subject to change at any time. The customer will not be informed if Resume Design decides to add or delete items from the package or add or delete conditions. The customer will be advised if there is a price variation in service via e-mail, text message, letter or phone call.

1.39 Please contact out office during business hours on (08) 9408-5706 or any time through our web site www.resumedesign.com.au if you have any concerns or queries.